Comprehensive Customer Support
Our dedicated support team is here to ensure your success with 24/7 assistance, technical guidance, and comprehensive maintenance services.
Our Support Services
We provide comprehensive support services to ensure your success and maximize the performance of your aesthetic equipment investment.
24/7 Technical Support
Round-the-clock technical assistance with rapid response times to keep your equipment running smoothly.
- Live chat and phone support
- Remote diagnostic capabilities
- Emergency repair services
- Priority response for critical issues
Equipment Maintenance
Comprehensive maintenance programs to ensure optimal performance and extend equipment lifespan.
- Scheduled preventive maintenance
- Calibration and testing services
- Genuine parts replacement
- Performance optimization
Training & Education
Ongoing training programs to help your team master equipment operation and troubleshooting.
- On-site training sessions
- Online learning modules
- User manual and documentation
- Best practices guidance
Warranty & Protection
Comprehensive warranty coverage and protection plans to safeguard your investment.
- Extended warranty options
- Accidental damage coverage
- Loaner equipment program
- Insurance claim assistance
Support Response Times
Get in Touch with Support
Choose the most convenient way to reach our support team. We're here to help you succeed with your aesthetic equipment.
Phone Support
Call our support hotline for immediate assistance
Email Support
Send us your questions and we'll respond quickly
Live Chat
Chat with our support team in real-time
Remote Support
Allow us to diagnose and fix issues remotely
Submit a Support Request
Frequently Asked Questions
How quickly can I expect a response?
Response times vary by priority level: Emergency (15 min), Priority (2 hours), Standard (24 hours).
Do you provide remote support?
Yes, we offer remote diagnostic and troubleshooting services to resolve issues quickly without on-site visits.
What's included in the warranty?
Our comprehensive warranty covers parts, labor, and technical support. Extended warranty options are available.
Can I schedule preventive maintenance?
Absolutely! Regular maintenance helps prevent issues and extends equipment life. Contact us to schedule.
Need Immediate Help?
For urgent technical issues, call our emergency hotline for immediate assistance.